ProcDNA designed and implemented a structured reporting framework that consolidates key patient support program data including enrollments, benefit verification, prior authorizations, and copay activity into a unified, monthly deliverable.
To ensure data completeness and reliability, multiple data sources were integrated such as Patient Journey data, Prior Authorization Outcomes, Patient Assistance Program (PAP) Shipments, and Copay Reports across all product lines.
Industry benchmarking was incorporated into the reporting solution, so a summary of support services utilization could be highlighted. Key Performance Indicators were continuously monitored to identify gaps in program uptake and area of improvement.
The framework facilitated detailed segmentation of activities by product and geographic region (East vs. West). This granularity provided deeper insights into PAP vial distribution, payer mix, and call activity.
Reports were delivered in a clear, user-friendly format featuring executive summaries, visual trend analyses on a monthly and quarterly basis, and product-level narratives.
Stakeholders received valuable insights from this solution to improve decision-making and aid in strategic planning.
The unified report provides clear and concise information on key program metrics across all products.
Automated and standardized templates reduced reporting time. Teams can focus more on analysis and less on data gathering.
Centralized insights fueled integrated program management by enhancing cross-functional team alignment and communication.
