We designed a chatbot-integrated system to automate data request management, streamlining the process and reducing manual effort.
Adaptive forms were developed to dynamically update based on user input, improving user experience and ensuring the collection of accurate information.
Real-time guidance and validation were incorporated to ensure users submitted accurate information, reducing errors and enhancing submission quality.
The system was integrated with ServiceNow to enable seamless tracking and resolution of data requests, providing better oversight and management.
Attachment handling was enhanced to remove size limitations and simplify the process, allowing for smoother uploads and improved efficiency.
Streamlined processes led to a 30% increase in overall efficiency, significantly reducing the time and resources required for data request management.
The time needed to file requests was reduced by 40%, enabling quicker data access and improving operational speed.
User satisfaction was improved, leading to a 25% increase in platform adoption, as users found the process more efficient and user-friendly.
