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Transforming Group RFP Intake with GenAI
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Transforming Group RFP Intake with GenAI
The Challenge
A Global Hotel Company’s Sales Efficiency team needed to accelerate the process of submitting group opportunities to properties, as their existing manual approach was slow and labor-intensive. The team managed 100k+ opportunities, with varying degrees of data structure, which required significant time for review and submission. This often resulted in inefficiencies, delayed responses, and heavy reliance on human intervention. To overcome these challenges, the client aimed to leverage AI and automation to streamline opportunity submission, improve accuracy, and reduce processing time - while keeping a human in the loop for final approvals.
ProcDNA's Solution
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Managing Scale Efficiently

Addressed the large volume of opportunities by reducing labor intensity

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GenAI-Powered Automation

Extracted data from unstructured emails and converted it into structured, predefined formats

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CRM Validation

Built-in review process within CRM ensured sales team approval before confirming contracts and opportunities

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Single-Point Adoption

Positioned CRM as the central tool for opportunity management, driving stronger adoption

Impact
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2X Throughput Increase

Faster overall opportunity processing

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100% Accuracy

For simple opportunity data extraction, freeing agents for higher-value tasks

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50% Time Reduction

Significant cut in expected submission time

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Global Alignment

Standardized submission quality and structure, simplifying work across teams

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